Frequently Asked Questions
Find answers to common questions about shopping with Wellslate.
Orders & Shipping
Standard shipping typically takes 5–14 business days within the continental US, depending on destination and carrier. We currently ship to US addresses only.
When your order ships, we email you the tracking number. You can also look it up anytime at wellslate.com/orders/track, and it appears under Order History if you have an account.
Free shipping on orders of $50 or more. Orders under $50 ship for a flat $9.99. No coupon code needed — it is applied automatically at checkout.
Returns & Refunds
If your order arrives damaged, defective, wrong or incomplete, or never arrives, we send a replacement or refund you. Report it within 30 days of delivery. We do not accept returns for a change of mind or for ordering the wrong item or size.
Use our contact form within 30 days of delivery. Include your order number and clear photos of the item, packaging and label (a short video if a photo cannot show the problem). In most cases you do not need to send the item back.
Approved refunds go to your original payment method. Your bank may take 5-10 business days to show the credit on your statement.
Payment & Security
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as Apple Pay, Google Pay, and other digital wallets through our secure payment processor, Stripe.
Your connection is encrypted with TLS, and payments are processed securely by Stripe. We never store your full credit card details on our servers.
Account & Orders
No, you can checkout as a guest. However, creating an account allows you to track orders, view order history, save shipping addresses, and enjoy a faster checkout experience.
Contact us as soon as possible with your order number. We can cancel for a full refund until your order has been processed for shipping. After that, it can't be cancelled.