Returns & Refunds
If your order arrives damaged, defective, wrong or incomplete, or never arrives, we make it right with a replacement or a refund.
30-Day Damage and Defect Coverage
Report a problem within 30 days of delivery and we'll send a replacement or refund you. In most cases you don't need to send anything back.
What We Cover
- Damaged items. A replacement or full refund if the item arrives badly damaged; a partial refund or replacement if it is partly damaged. A dented or torn shipping box with an undamaged item inside is not covered.
- Defective items. A replacement or refund if the item doesn't work as described.
- Wrong items. A replacement or full refund if we sent the wrong product, color or size.
- Missing parts. We send the missing part or accessory, or give a partial refund.
- Orders that never arrive. If your tracking shows no progress 45 days after your order ships, we'll resend it or refund you. If tracking shows the package was delivered but you don't have it, check with neighbors and your local post office first; we may ask for a non-delivery statement from your post office.
What We Don't Cover
We don't accept returns or give refunds for:
- A change of mind, or not liking an item that arrived as described
- Ordering the wrong item, size or color
- An incorrect or incomplete shipping address entered at checkout
- Problems reported more than 30 days after delivery
Please check sizes, measurements and product details before you order, and contact us with any questions first.
How to Report a Problem
Contact Us
Use our contact form within 30 days of delivery. Include your order number and what went wrong.
Send Photos
Send clear photos of the item, packaging and label. If a photo can't show the problem, a short video helps.
We Make It Right
Once we review your claim, we send a replacement or issue a refund. We'll tell you if we need the item back.
Refunds
Refund Method
Approved refunds go to your original payment method. Your bank may take 5-10 business days to show the credit on your statement.
Cancellations
Contact us as soon as possible after you order. We can cancel for a full refund until your order has been processed for shipping. After that, it can't be cancelled.
Problem with an Order?
Tell us what happened and include your order number.